Terms + Conditions

Studio Policies:

Late Arrivals:  Latecomers are not admitted to classes (even if late by just 1 minute). There are no exceptions to this policy. Please remember to be on time for class, which means being set up on your mat or at your reformer BEFORE class begins. A good rule of thumb is to remember that 15 minutes early is on time and on time is late!

Instructor substitutes: If your instructor is absent, a replacement may be assigned. Instructors may change without notice, and instructor changes do not qualify for credits or refunds. All instructors provide high-quality service.

Late Cancellations: Lost 'n Found Yoga is not responsible for missed classes. Please notify the studio as early as possible if you cannot attend. For Reformer Pilates group classes cancellations made less than 12 hours before class will result in forfeiture of that class from your account. For Yoga and Mat Pilates classes cancellations made less than 3 hours before class will result in forfeiture of that class from your account. Late arrivals will not be admitted and will also forfeit the class.

Pre-registered Series Classes: Payment secures your space for the session, not your attendance. Changes to your selected session or dates require at least 48 hours’ notice before the first class; otherwise, the registration fee is forfeited. Make up classes are not available outside of the classes assigned to your session.

Recording and Quality Assurance: You consent to the use of cameras and recording equipment at Lost ‘n Found Yoga & Pilates. These devices are used solely for security, quality assurance, monitoring, and maintaining high service standards. All recordings are for internal use only and are aimed at ensuring the best quality and safety. Your participation indicates your acceptance of this policy.

Refund & Purchase Policy:

  • There are NO REFUNDS in whole or in part.

  • Class pass packages will expire and must be used up by the date referred to in the package description.

  • All memberships are ONGOING after the minimum commitment period. Cancellation requests must be received in writing by email to cancel@lostnfoundyoga.com at least 30 days prior to the requested cancellation date.

  • There are NO HOLDS and NO EXTENSIONS on any services.

  • Classes cannot be sold or transferred to another party.

  • Workshops and trainings are not refundable and credits are not given for cancellations.

  • A charge of $20 CDN will be applied to any NSF (non-sufficient funds) transactions.

  • Merchandise: All sales are final. No refunds. Exchange or in-store credit only.

Methods of Payment
You may pay online with VISA, MASTERCARD or AMERICAN EXPRESS. In studio we accept Visa, MasterCard, American Express, Cash and cheque.
Prices are indicated in Canadian dollars.

Sales Tax (HST)
Canadian HST will be collected on all Yoga and Pilates classes (pre-registered and drop-in), packages, workshops and retail item purchases (clothing, yoga mats, yoga accessories, etc).

Studio Acknowledgement, Waiver and Release of Liability:

THIS AGREEMENT AFFECTS YOUR LEGAL RIGHTS. READ IT CAREFULLY!

Age Requirement: Participants must be of legal age or have a parent/guardian sign if under 18. 

Acknowledgment and Assumption of Risk: You hereby acknowledge and agree that there are inherent risks associated with participation in yoga, Pilates, fitness activities, or physiotherapy. You agree that you are voluntarily participating in the aforementioned activities at 1977743 ONTARIO INC., operated as Lost’ n Found Yoga and hereinafter referred to as (“LNF”), located at 400 Scott St. Unit E3-4, St. Catharines, Ontario. You accept all responsibility for property damage, personal injury, illness or death resulting from your participation in these activities.You and your heirs, next of kin, administrators and assigns agree:

Liability Release: 

1. You release LNF and its affiliates (owners, directors, employees, agents, volunteers and independent contractors) from all liability for injury, illness, death, loss or damage to your property, including those caused by negligence or errors.

2. You understand the risks of COVID-19 and other infectious diseases and acknowledge the possibility of exposure while on the premises of LNF. You agree to follow all public health guidelines and screening measures before entering the premises of LNF.

3. To inform LNF of any medical conditions affecting your ability to participate.

4. To use property and equipment properly and report any discomfort during activities.

5. Adhere to LNF’s rules and use equipment as intended. If symptoms of illness or misuse of equipment are observed, you may be asked to stop or leave.

6. To indemnify LNF and its affiliates against any claims arising from your use of the property.

7. If any part of this waiver is invalid, the remaining provisions will still apply. Invalid parts may be limited to remain enforceable.

8. Failure to enforce any provision does not waive LNF’s right to enforce it later.

9. This waiver is governed by the laws of the province of Ontario.

Consult a Physician: Before starting any new exercise or fitness program, please consult your doctor.

Information about our Organization and Web Site

We are committed to respecting the personal privacy of people who visit our web site. Modern information and communication technologies play a fundamental role in the activities of our business, so we strive to ensure complete satisfaction and confidentiality when collecting personal information about our clients. We are a yoga studio based in St. Catharines, Ontario, Canada and our principal activity is teaching yoga, but we also offer Pilates classes as well as various workshops throughout the year. Our privacy policy covers Lost ‘n Found Yoga and its web site only:

Organization Name: 1977743 Ontario Inc., O/A Lost ‘n Found Yoga
Business Address: 400 Scott St. Unit E3-4 (Grantham Plaza)
City: St. Catharines
Province, Postal Code: Ontario L2M 3W2
Country: Canada
Telephone: 905-682-4469
Contacts: Bill Janzen
Website: https://lostnfoundyoga.com

Automatic Collection of Information

Lost ‘n Found Yoga uses cookies on our web site to collect statistical information by Google Analytics. Cookies are neither spyware nor viruses, despite the detection of cookies from certain sites by many anti-spyware products. Google Analytics (also known as Urchin) is a service from Google that helps website owners analyze how users access and utilize their sites. Information about your use of a certain website (including your IP address) can automatically be transmitted to and stored by Google using cookies. Please see the Google Privacy Center for further information.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Information Collection, Use, and Sharing

Lost ‘n Found Yoga is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, forms on this web site or other direct contact from you.

We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us, and to communicate with you on an ongoing basis via email, phone, and/or direct mail. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request and facilitate ongoing communication.

Unless you ask us not to, via email, telephone or direct link request, we may contact you via email, phone, and/or direct mail in the future to tell you about new products or services, topics related to business and/or changes to this privacy policy.

Your Access to and Control over Information

You may opt out of future contact from us at any time. You can have your name removed from our mailing list at any time by contacting us via the email address or phone number given on our web site or by clicking opt-out on any one of our email newsletters. To change or modify the account information we have on file for you, please speak to us directly or log into your account and manually make any adjustments that are required.

Third Party Links

This web site may contain hyperlinks to third party web sites. It may also contain advertisements of third parties. Lost ‘n Found Yoga is not responsible for the privacy practices or the content of such third party web sites or advertisers. We do not share any of the personal information you provide to us although we may share general, aggregate data with such third parties (such as how many people use our site). Please check with those web sites to determine their individual privacy policy.

PRIVACY POLICY

Lost ‘n Found Yoga will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

This site complies with the following Privacy Policy. By using this site, you indicate your acceptance of Lost ‘n Found Yoga’s Online Privacy Policy.